Privacy Policy

For the purposes of applicable Indian data-protection law, [Registered legal entity name] is responsible for processing your personal data in connection with Convertrix Learn.

Legal Name:

[Registered legal entity name]

Brand:

Convertrix Learn

Registered Address:

Diana Bandha Sahi, 1st Lane, Nayagarh 752069, Odisha, India

Email:

learn@convertrix.in

Phone:

+91 79789 29961

Website:

https://convertrixlearn.in

Depending on how you interact with us, we may collect the following information.

Contact Information

• Full name.
• Email address.
• Mobile number.
• WhatsApp number.
• Postal address.
• City, state, and country.

Education and Career Information

• Educational qualifications.
• Current occupation.
• Work experience.
• Skills.
• Career interests.
• Learning goals.
• Resume or portfolio details.
• Preferred job role or location.
• Interview and placement information.

Account Information

• Username.
• Login credentials.
• Profile details.
• Course enrolment details.
• Learning progress.
• Assessment results.
• Certificates.
• Support requests.

Payment Information

Payments may be processed by third-party payment providers. We may receive information such as:

• Payment status.
• Transaction ID.
• Amount paid.
• Payment date.
• Order or invoice details.
• Limited payment method information.

We generally do not store complete card numbers, CVV numbers, UPI PINs, or banking passwords.

Communication Information

We may collect information you provide through:

• Contact forms.
• Counselling calls.
• WhatsApp messages.
• Emails.
• Chat messages.
• Support tickets.
• Feedback forms.
• Surveys.
• Reviews.
• Course discussions.

Technical Information

When you use our website or platform, we may collect:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Language preference.
• Pages visited.
• Referring website.
• Approximate location derived from IP address.
• Date and time of access.
• Error logs.
• Cookies and similar technologies.

Media and Class Information

Where applicable, we may process:

• Profile photographs.
• Submitted projects.
• Video assignments.
• Audio or video from live sessions.
• Questions and chat messages.
• Testimonials and reviews.

Please do not share sensitive personal information unless it is necessary for the relevant service.

We may collect information:

• Directly from you.
• When you fill out a form.
• When you book counselling.
• When you enrol in a course.
• When you create an account.
• When you make a payment.
• When you attend a class.
• When you contact support.
• Through cookies and analytics.
• From authorised partners or referral sources.
• From publicly available professional profiles where permitted by law.

We may use personal information to:

• Respond to enquiries.
• Provide counselling.
• Process registrations and enrolments.
• Create and manage accounts.
• Deliver courses and learning services.
• Track progress and assessments.
• Issue certificates.
• Provide mentorship.
• Provide placement assistance.
• Share relevant job or internship opportunities.
• Process payments and invoices.
• Send service-related communications.
• Provide support.
• Improve our courses and platform.
• Conduct analytics and reporting.
• Personalise learning experiences.
• Send marketing communications where permitted.
• Prevent fraud, misuse, and security incidents.
• Maintain business and technical records.
• Comply with legal and regulatory obligations.
• Establish, exercise, or defend legal claims.

We will not use personal data for purposes incompatible with the purpose communicated to you unless permitted by law or you provide consent where required.

Where we rely on consent, we will request consent through an appropriate method.

You may withdraw consent by:

• Clicking the unsubscribe link in a marketing email.
• Replying “STOP” to an eligible WhatsApp communication.
• Contacting learn@convertrix.in.
• Using the account or preference controls available on our platform.

Withdrawal of consent will not affect processing already carried out lawfully before withdrawal. It may affect our ability to provide certain services that require the relevant information.

We may send information about:

• Courses.
• Workshops.
• Events.
• Offers.
• Career programs.
• Webinars.
• Learning resources.
• Job-readiness activities.

You can opt out of promotional communication at any time. You may continue to receive essential service communications, such as payment confirmations, account notices, class updates, security alerts, and important policy notifications.

If you participate in placement assistance, we may share relevant information with employers, recruiters, hiring partners, or opportunity providers where:

• You request or authorise the sharing.
• It is necessary to provide the placement service.
• You apply for or express interest in an opportunity.
• Sharing is otherwise permitted by applicable law.

Information may include your name, contact details, resume, skills, education, experience, project details, location preference, and relevant assessment information.

We will not knowingly misrepresent your profile. You are responsible for reviewing the accuracy of information you provide.

We may use trusted service providers for:

• Website hosting.
• Cloud storage.
• Payment processing.
• Email delivery.
• WhatsApp communication.
• SMS communication.
• Customer relationship management.
• Learning management.
• Video conferencing.
• Analytics.
• Security.
• Customer support.
• Marketing automation.
• Scheduling.
• Recruitment and placement operations.

These providers may process information on our behalf and are expected to use appropriate safeguards and follow applicable contractual requirements.

We may disclose information where reasonably necessary to:

• Comply with applicable law.
• Respond to lawful requests.
• Protect the rights, safety, and property of users or the organisation.
• Investigate fraud or security incidents.
• Enforce our Terms.
• Establish, exercise, or defend legal claims.
• Complete a merger, acquisition, restructuring, or business transfer.

We may use cookies and similar technologies to:

• Keep the website functioning.
• Remember preferences.
• Understand website usage.
• Measure campaign performance.
• Improve user experience.
• Support security.
• Provide relevant communications where permitted.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

• Providing services.
• Maintaining accounts and learning records.
• Handling support requests.
• Completing financial and tax records.
• Resolving disputes.
• Preventing fraud.
• Meeting legal and regulatory requirements.
• Protecting legal rights.

When personal information is no longer required, we may delete it, anonymise it, or securely restrict access to it, subject to applicable law and legitimate record-retention requirements.

We use reasonable technical and organisational safeguards designed to protect personal information from:

• Unauthorised access.
• Accidental loss.
• Destruction.
• Misuse.
• Alteration.
• Unauthorised disclosure.

Security measures may include access controls, authentication, encryption where appropriate, service-provider controls, monitoring, backups, and staff policies.

No internet-based service can guarantee absolute security. You should use strong passwords and notify us if you suspect unauthorised access.

Some service providers may process information in locations outside your state or outside India. Where this occurs, we will take reasonable steps required by applicable law and use appropriate contractual, technical, or organisational safeguards.

Subject to applicable law and verification requirements, you may have the right to:

• Request information about personal data processed by us.
• Request correction of inaccurate or incomplete data.
• Request erasure of personal data where legally applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance.
• Nominate another individual to exercise rights in specified circumstances.
• Request information about how to exercise your rights.

To protect privacy and prevent unauthorised requests, we may ask for reasonable information to verify your identity.

Send your request to:

Privacy Email:

learn@convertrix.in

Subject:

Privacy Request - [Type of Request]

Please include:

• Your full name.
• Registered email or phone number.
• Nature of your request.
• Relevant account, order, or enrolment details.
• Preferred method of response.

We may request additional information where necessary to verify your identity. We will process requests within the period required by applicable law or within a reasonable period where no specific period applies.

If you have a concern about the processing of your personal information, contact our Grievance Officer:

Name:

[Grievance Officer name]

Email:

learn@convertrix.in

Phone:

+91 79789 29961

Address:

Diana Bandha Sahi, 1st Lane, Nayagarh 752069, Odisha, India

Working Hours:

Monday to Saturday, 9am to 6pm IST

Please include sufficient details so that we can investigate and respond effectively.

Our services are not intentionally designed to collect personal information from children without appropriate consent or supervision.

If you are under 18, use our services with the involvement of a parent or legal guardian. If we learn that information was collected inappropriately, we may take reasonable steps to delete it.

Our website may contain links to third-party websites, platforms, job portals, social-media pages, payment providers, or other services.

We are not responsible for the privacy practices, security, content, or terms of third parties. Please review their policies before providing information.

If you post a public comment, review, testimonial, or interaction about Convertrix Learn, we may be able to view and reuse publicly available information in accordance with applicable law and platform rules.

We will seek appropriate permission before using identifiable testimonials, photographs, videos, or success stories for promotional purposes where required.

We may update this Policy to reflect changes in our services, technology, business operations, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Where appropriate, we may notify you through email, account notifications, website notices, or other reasonable methods.

For questions about this Privacy Policy or our data practices:

Legal Name:

[Registered legal entity name]

Brand:

Convertrix Learn

Email:

learn@convertrix.in

Phone:

+91 79789 29961

Address:

Diana Bandha Sahi, 1st Lane, Nayagarh 752069, Odisha, India

Website:

https://convertrixlearn.in